If both check cartridge lights are on, there is an issue with both cartridges. If protective tape is still on the cartridge, remove it. Wait until the product is idle and silent before proceeding. Check the cartridge compatibility Follow these steps to make sure that the cartridges are compatible with your product. Choose ‘Refresh’ to update the list.

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HP Customer Support – Software and Driver Downloads

Clear the jam from the front of the All-in-One If you cannot remove the jam from the base or inside the product, follow these steps to remove the paper jam from the front. Asia Pacific and 2006.

Do not force the paper to move too far forward in the tray. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.

Remove and then reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error. Do not remove jammed paper at this stage. Check for 20600 under and around the carriage. No software or drivers are available for this product with the selected operating system.

Check the electrical connections. One or both Check Cartridge lights are blinking In this error conditionthe following control panel light pattern displays:. How to print a self-test report Press the button next to Setup on the product 260 panel. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot. Disconnect the power cord from the rear of the product.


Please try again shortly. You should carefully read the printer driver installation guide before installing driver on your computer. Not sure which drivers to choose? Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Remove any loose paper.

HP Deskjet Ink Advantage All-in-One Printer series – K | HP® Customer Support

If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. Remove the protective plastic tape. Contact HP to replace the power cord. Please verify your product is powered on and connected, then try again in a few minutes.

HP Dekjet Ink Advantage Driver Windows 10

Solutions If one or both of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality. Any warranty support needed would be completed by the reseller that sold the product.


Make sure that the carriage moves freely Follow these steps in the order given to make sure that the carriage moves freely.

If the 20600 tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. This page requires Javascript.

Europe, Middle East, Africa. If the paper kk110 when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product.

The carriage moves into the center of the access area, unless there is an obstruction. Test the power with a compatible power cord from a different product If you have another available power cord that is compatible with your product, use the alternate cord ,110 repeat the steps in the solution to reset the power module and then test the power.

Drivers may be in development so please check back at a later date or visit the product homepage. Make sure the HP product supports the paper type. Wait until the product is idle and silent before proceeding.

Solution and Diagnostic Data Collection. This page requires Javascript.